Please read these Terms & Conditions carefully as by booking and paying for a holiday at The Beehouse /The Bothy you are deemed to have accepted them
The contract for a short-term holiday rental shall be made between the guest and the owner. The Contract is only effective once the transaction has been approved via email or by telephone, the required deposit payment has been received and confirmation has been sent to the client.
This contract between the guest and the owner is for the purposes of a holiday let and is accepted as such by both parties, to which Section 12(2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply, namely, “a tenancy the purpose of which is to confer on the tenant the right to occupy the house for a holiday.” The guest shall not sub-let the premises or any part thereof.
PAYMENT AND PRICES
For direct bookings a non-returnable deposit of is payable on booking. Provisional bookings are held for 7 working days only. The balance of the rental is payable six weeks prior to arrival. From July 2020to end of December 2020 this period has been reduced to 4 weeks due to uncertainty surrounding Coronavirus Pandemic. For bookings made less than six weeks in advance, the total amount is payable on booking. Payment can be made by bank transfer or cheque. Cheques should be made payable to Bee Enterprises Ltd and sent to Elizabeth Logan, Dairsie Manse, Manse Road, Dairsie Fife KY154RS Scotland. The guest is responsible for the cost of any bank charges payable if the funds are transferred from abroad and the amount due is the total price detailed in the enquiry email response. If there is any shortfall this must be paid for by the client on arrival. In the event of the failure to submit the balance six weeks prior to the date of entry we reserve the right to re let. The owner reserves the right to amend the price and conditions detailed on the website anytime prior to booking and variations may apply from the published price if there are any golf or other major events on locally.
In the event that you have to cancel the deposit is non refundable and if the full amount has been paid this is also non refundable as well. Holiday cancellation insurance is therefore strongly recommended. In the unlikely event of the owner cancelling the booking a full refund of all monies will be given to the client. If Government restrictions due to Coronavirus Pandemic mean shutting down our operation in The Beehouse & The Bothy or guests are unable to travel due to these restrictions any bookings affected will be transferred where possible and if not therefore refunded in full.
PERIOD OF HIRE
The Beehouse /The Bothy will be ready for you by 4 pm on the day of arrival and must be vacated not later than 10 am on the day of departure. Early arrival and later departure are by prior arrangement only.
Changeover days for weekly stays are normally on Saturdays. Change-over days for short lets (less than 7 days) are by arrangement.
Please advise us of your expected arrival time so we can make suitable key collection arrangements with you. We cannot be held responsible for properties not being ready for occupation should clients arrive earlier than 4pm. Likewise, especially during high season periods, departure must be by 10am. Short break bookings can be more flexible and will be discussed on booking. We reserve the right to decline accommodation and to require the immediate removal of any persons not complying with these conditions or for any behaviour detrimental to the property or the comfort of our other guests.
NUMBER OF GUESTS PER PROPERTY
The number of persons occupying a property must not exceed the maximum number stipulated and agreed on at the time of booking. We reserve the right to terminate the hire without notice if this condition is breached. Children over the age of 2, not sleeping in a travel cot, count towards the total number of guests. Friends/family of guests are welcome to visit but must not stay overnight.
Guests are reminded that The Beehouse & The Bothy are both strictly non-smoking to ensure the comfort of all of our guests. All traces of smoking must be removed from patios/gardens etc by the hirer by the end of their occupancy.
CARE OF PROPERTY
Please leave The Beehouse/The Bothy clean and tidy on departure! We reserve the right to make extra service charges if the property is not maintained in a satisfactory condition during the period of occupation. We do ask guests to report accidental breakages to us immediately and, where deemed necessary, leave payment for replacement/repairs?? prior to departure. We aim to ensure that all properties are maintained to a high standard and as such we would ask that all faults or failure with any equipment within The Beehouse & The Bothy should be reported immediately in order that steps can be taken to remedy the problem. We cannot be held liable for a breakdown of any facility which is beyond our reasonable control(e.g. breakdown or failure of any electrical equipment, facility or plumbing)or from any misuse or negligence of the guests using the equipment. The Guests must leave The Beehouse & The Bothy secure if left unoccupied during the period of let. The Guests must permit owners and their agents reasonable access to the property.
Pets are welcome in The Beehouse/The Bothy, by agreement with Guest and Owner, however please restrict the pet to the ground floor (but not the ground floor bedroom) in The Beehouse and not in the bedroom of The Bothy. Please do not leave your pet unattended in the property for any long length of time, or allow the pet on any of the furniture or furnishings. You are responsible for clearing up dog mess outside the property also. There is a charge of ??25 per pet per stay.
Our prices include the provision of high quality bed linen, duvets, towels. We also provide washing powder, dishwasher powder, washing up liquid and all the basic cleaning items that you would require during your stay.
PERSONAL INJURY & LOSS OF CLIENT PROPERTY
The guests or members of his/her party cannot hold the owners responsible for injury sustained or the loss or damage to any belongings during their stay. The proprietor accepts no liability for accident, injury, loss or damage sustained by any residents, their family, visitors, animals, vehicles or personal effects however caused.
USE OF INTERNET
We do not accept any responsibility for any material downloaded by guests onto their own devices via The Beehouse/The Bothy broadband internet connection. Anything downloaded by guests is entirely the responsibility of the Guest.
CIRCUMSTANCES BEYOND OUR CONTROL
If for any reason The Beehouse or The Bothy have been rendered unsuitable for holiday letting (e.g. water damage/fire damage) on the date booked, we will endeavour to offer alternative accommodation or alternative dates, or offer a refund of all monies paid by the client. There shall be no further claim against the owner.
We are sure that you will have a very enjoyable break with us. Nevertheless, should you any have cause for complaint, please advise us immediately so we can try and resolve the problem, as it is difficult to investigate complaints of any nature once a guest has returned home. Regrettably, therefore, it is unlikely that complaints can be accepted and investigated at the end of the hiring period or after the guest has departed.
ADDENDUM Covid-19 Provisions & Protocols 2nd July 2020
Protocols for Self-Catering Properties and Short-Term Lets in the Context of Covid-19 Coronavirus Pandemic
The Beehouse & The Bothy self-catering holiday properties have adopted protocols detailed by ASSC (Association of Scotland???s Self Caterers) to mitigate risk posed by the Covid-19 Pandemic 2020 and allow the safest possible provision to guests. See www.assc.co.uk for full details.
It is the responsibility of every self-catering or short-term rental operator to ensure that they and their properties comply with health and safety legislation in relation not only to self-catering accommodation, but also to ensure the safety of guests and staff in relation to Covid-19
Limiting the spread of the Covid-19 Virus is therefore an additional consideration beyond (our) existing responsibilities.
Following the Covid-19 pandemic, hosts, owners and managers of self-catering units and short-term rental operators have a public health responsibility to ensure their accommodation is clean, not only to the eye, but also that any potential virus is removed to the best of their ability to prevent any spread???.
Owners and operators have a duty of care to customers and staff even where specific legislation does not exist
It is essential that housekeepers and cleaners are retrained, and that managers provide them with the right equipment to carry out their jobs effectively. It is important to have a strict cleaning protocol in place and that this is clearly identified to both cleaners and guests
Action we have taken:
- Full risk assessment of The Beehouse & The Bothy has been carried out and active steps have been taken to mitigate risks
- Training has taken place with cleaning team and new protocols have been adopted
- Completed cleaning check list will be left in properties at the beginning of each stay for guests reassurance
- Contact with guests will be kept to a minimum and always at a social distance
- A comprehensive supply of cleaning materials including virucidal disinfectant, kitchen roll, hand wash & sanitiser, cleaning cloths and disposable gloves will be left in the properties for the guests use during their stay
What to do if a guest develops or arrives with COVID-19 symptoms
- According to UK Hospitality guidelines, if a guest presents themselves with symptoms of Covid-19 or is asymptomatic but declares the need to self-isolate, they should be advised to check out and return home to self-isolate according to current government guidance. If the guest has acute symptoms, has breathing difficulties, or their life is at potential risk, seek medical help immediately.
- It is understood that if anyone staying in the property contracts the virus they will immediately inform their host/manager who can inform of the next steps to be taken.
- In the event of the guest having to leave the property due to developing Covid-19 symptoms Bee Enterprises Ltd will reimburse the guest for the remainder of their stay.
Once a property is vacated post infection, appropriate cleaning procedures will be followed including leaving a fallow period of 72 hours. If this impacts on the next booking; guests will be immediately informed and reimbursed for the days the property is unavailable.
Symptoms of Covid-19 include:
Loss of or change in senses of taste or smell
Action if you or one of your household has symptoms during stay:
Immediately inform Elizabeth Logan; owner of The Beehouse & The Bothy Mobile 07764970663 Landline 01334650562 or email firstname.lastname@example.org
Plan to go home immediately (whole household) and self isolate following government guidelines. If symptoms are severe contact NHS 24 on 0800 028 2816 or for emergency medical treatment 999 to call an ambulance